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Returns & Exchanges, Terms & Conditions

We shipped you the wrong product - We are very sorry. Every order is double checked but once in a while this happens. We will send you a return label and get you the correct item sent. We send the new item when the return arrives. Or we can charge for the wrong item, send the correct product immediately and then refund you for the wrong one when we receive it back. Just give us a call or send an email to let us know what happened - be sure to include your order number.

Product arrived broken or non-functioning - Sorry about that. Most likely the damage occurred in shipping and we will need to follow up with the shipping company. We will need to get documentation (a photo is great) of the broken or damaged product. Whatever the situation, we are committed to resolving it for you as fast as the business day allows and with the least amount of time spent on your end.

The product broke after use - The product is most likely covered by the manufacturer's warranty. We will need to have the item returned to us and then we can contact the manufacturer about the product repair or replacement. We will facilitate the process to the best of our abilities if it happened recently after you bought it from us. After thirty days we ask that you deal with the manufacturer directly. Once the defect is confirmed we will send you a replacement.

You want to return a product before use/opening - We understand. Ship it back and we will give you a refund or suggest an alternative. We do not pay for return shipping in this situation. There may be a restocking fee. See notes below about policies on specific products.

You want to return a product after use/opening - It is at our discretion if we will accept these returns. There will most likely be a restocking fee if we do. Some items we cannot accept back. Understand that we don't actually "restock" anything (except for indestructible items like plastic tubing that is in new condition), they are sold as used on Craigslist.

Grow tents - We do not accept returns on grow tents. Should you somehow talk us into it, there is a 50% restocking fee on grow tents. It may seem like a lot but not if you understand we can't and don't repack them. You are best off selling one you don't want on Craigslist.

Grow lights - We do not accept returns on grow lights. They are too fragile, and their lifespan is too short, and people buying them are appropriately careful about them being new. Nobody wants the grow light you had. If we could accept them back and resell them for you we would, but we can't and don't.

Price changes - If you buy something and we later lower the price there will be no refund for the difference. This includes specials run on other website or in our discounted section.

Special order items - These cannot be returned. The order cannot canceled before two months. After two months the order may be canceled if we have not shipped you the product. Please order with care.

Controllers, CO2 related products, PPM / PH monitors, meters, and testers - If defective, these items must be inspected or repaired by the manufacturer directly. We are happy to help you process these returns with the manufacturer, however, you will be responsible for any shipping or repair costs.

Theft - If a package or packages are delivered to your door and somebody steals them from there we are not responsible for this. You agree to trust the delivery carrier confirmation that the package(s) were delivered.

 

Terms and Conditions

HalmsHydro.com offers this Web site, including all information, software, products and

services available from this Web site or offered as part of or in conjunction with this Web

site (the "Web site"), to you, the user, conditioned upon your acceptance of all of the terms,

conditions, policies and notices stated here. Greners.com reserves the right to make

changes to these Terms and Conditions immediately by posting the changed Terms and

Conditions in this location.

 

Your continued use of the Web site constitutes your agreement to all such terms, conditions and

notices, and any changes to the Terms and Conditions made by Greners.com .

 

The term 'genericwebsite.com' or 'us' or 'we' refers to the owner of the website. The term 'you'

refers to the user or viewer of our website.

 

The use of this website is subject to the following terms of use:

 

Use the website at your own risk. This website is provided to you "as is," without warranty of

any kind either expresses or implied. Neither Greners.com nor its employees, agents,

third-party information providers, merchants, licensors or the like warrant that the Web site or

its operation will be accurate, reliable, uninterrupted or error-free. No agent or representative has

the authority to create any warranty regarding the Web site on behalf of Greners.com.

Greners.com reserves the right to change or discontinue at any time any aspect or feature

of the Web site.

 

Exclusion of Liability

 

The content of the pages of this website is for your general information and use only. It is subject

to change without notice.

 

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness,

performance, completeness or suitability of the information and materials found or offered on

this website for any particular purpose. You acknowledge that such information and materials

may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies

or errors to the fullest extent permitted by law.

 

Indemnification

 

Your use of any information or materials on this website is entirely at your own risk, for which

we shall not be liable. It shall be your own responsibility to ensure that any products, services or

information available through this website meet your specific requirements.

 

This website contains material which is owned by or licensed to us. This material includes, but

is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited

other than in accordance with the copyright notice, which forms part of these terms and

conditions.

 

All trade marks reproduced in this website which are not the property of, or licensed to, the

operator are acknowledged on the website.

 

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal

offense.

 

From time to time this website may also include links to other websites. These links are provided

for your convenience to provide further information. They do not signify that we endorse the

website(s). We have no responsibility for the content of the linked website(s).

 

Except for material in the public domain under United States copyright law, all material

contained on the Web site (including all software, HTML code, Java applets, Active X controls

and other code) is protected by United States and foreign copyright laws. Except as otherwise

expressly provided in these terms and conditions, you may not copy, distribute, transmit, display,

perform, reproduce, publish, license, modify, rewrite, create derivative works from, transfer, or

sell any material contained on the Web site without the prior consent of the copyright owner.

 

None of the material contained on Halmshydro.com may be reverse-engineered, disassembled,

decompiled, transcribed, stored in a retrieval system, translated into any language or

computer language, retransmitted in any form or by any means (electronic, mechanical, photo

reproduction, recordation or otherwise), resold or redistributed without the prior written consent

of (your website info) . Violation of this provision may result in severe civil and criminal