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Returns & Exchanges, Terms & Conditions

We shipped you the wrong product - We are very sorry. Every order is double checked but once in a while this happens. We will send you a return label and get you the correct item sent. We send the new item when the return arrives. Or we can charge for the wrong item, send the correct product immediately and then refund you for the wrong one when we receive it back. Just give us a call or send an email to let us know what happened - be sure to include your order number.

Product arrived broken or non-functioning - Sorry about that. Most likely the damage occurred in shipping and we will need to follow up with the shipping company. We will need to get documentation (a photo is great) of the broken or damaged product. Whatever the situation, we are committed to resolving it for you as fast as the business day allows and with the least amount of time spent on your end.

The product broke after use - The product is most likely covered by the manufacturer's warranty. We will need to have the item returned to us and then we can contact the manufacturer about the product repair or replacement. We will facilitate the process to the best of our abilities if it happened recently after you bought it from us. After thirty days we ask that you deal with the manufacturer directly. Once the defect is confirmed we will send you a replacement.

You want to return a product before use/opening - We understand. Ship it back and we will give you a refund or suggest an alternative. We do not pay for return shipping in this situation. There may be a restocking fee. See notes below about policies on specific products.

You want to return a product after use/opening - It is at our discretion if we will accept these returns. There will most likely be a restocking fee if we do. Some items we cannot accept back. Understand that we don't actually "restock" anything (except for indestructible items like plastic tubing that is in new condition), they are sold as used on Craigslist.

Grow tents - We do not accept returns on grow tents. Should you somehow talk us into it, there is a 50% restocking fee on grow tents. It may seem like a lot but not if you understand we can't and don't repack them. You are best off selling one you don't want on Craigslist.

Grow lights - We do not accept returns on grow lights. They are too fragile, and their lifespan is too short, and people buying them are appropriately careful about them being new. Nobody wants the grow light you had. If we could accept them back and resell them for you we would, but we can't and don't.

Price changes - If you buy something and we later lower the price there will be no refund for the difference. This includes specials run on other website or in our discounted section.

Special order items - These cannot be returned. The order cannot canceled before two months. After two months the order may be canceled if we have not shipped you the product. Please order with care.

Controllers, CO2 related products, PPM / PH monitors, meters, and testers - If defective, these items must be inspected or repaired by the manufacturer directly. We are happy to help you process these returns with the manufacturer, however, you will be responsible for any shipping or repair costs.

Theft - If a package or packages are delivered to your door and somebody steals them from there we are not responsible for this. You agree to trust the delivery carrier confirmation that the package(s) were delivered.


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